Water damage restoration in Keller, TX is the removal of unwanted water and the controlled drying of floors, walls and ceilings so they can be repaired instead of replaced. Southlake Water Damage Pros sends licensed and insured restoration professionals from Southlake, TX to Keller, and one question comes up before anything else. Is this the city's problem or yours?
The answer decides who you phone first. Keller Public Works runs the water and sewer system, and our crews handle the wet structure and contents inside the building. This page walks through that split, then the three ZIP codes that cover Keller, then the problems we get called for.
Who to call first: Keller Public Works or a restoration crew
Keller Public Works handles water distribution, wastewater collection and drainage. Its dispatch desk is staffed 24/7 at 817-743-4200, and the main office number is 817-743-4080. The city asks residents to report water leaks and sewer problems to dispatch.
Water in the street or a failing sewer main belongs with Public Works. Water that has already reached your drywall, carpet or cabinets belongs with a restoration crew. Many jobs need both calls, and the city call takes less than a minute.
Our own emergency dispatch is available around the clock too, so the city's 24/7 line can handle the street side while ours handles the water inside the house.
- Water in the street or around the meter box: call Keller Public Works dispatch.
- Sewage coming up from a floor drain: call dispatch, stay out of the water, then call us for cleanup.
- Supply line, water heater or appliance leak inside the house: shut the valve, then call our line.
- Storm water running toward the foundation: the city handles drainage, and we handle what got wet.
Keller's ZIP codes: 76248, 76244 and 76262
Keller is listed in both Tarrant County and Denton County, and its mail runs through three ZIP codes. 76248 is the preferred Keller ZIP. 76244 lists Fort Worth as its main name with Keller as an alias, so a Keller address can carry a Fort Worth label.
76262 is listed for Keller, Northlake, Trophy Club and Westlake, and it is also the ZIP for Roanoke. We treat all three as Keller service ZIPs, so you do not have to argue with your mailing label. If the county matters for a record or permit question, ask your city building department which one applies.
When water is spreading in Keller
A pipe that has let go does not wait for a convenient hour, and neither does our dispatch line, which runs 24/7 at (817) 623-9267. While you wait, stop the supply, shut off the main water valve and lift valuables off wet floors. If water has reached an outlet, a light fixture or the breaker panel, stay out and call the utility or 911 first.
If water is still spreading, work this list
Valve first
Find the shutoff closest to the leak. If a washer hose or sink line is the source, that valve stops it without cutting water to the house.
Power next, only if dry
Turning off a breaker is safe only when the panel is dry and you do not have to wade to reach it. Wet floors plus a panel means call the utility.
Furniture and boxes up
Stack boxes on tables and slide furniture legs onto foil or plastic. Wet wood stains carpet quickly.
People and pets out
Brown or gray water from a drain or overflow should not be walked through. Keep children and pets in a dry room.
Video every wet room
A slow walkthrough video with the date helps your insurer. Keep the damaged items until the adjuster has seen them.
Then make both calls
Use Keller Public Works dispatch if the water is on the city side, and our 24/7 line for the inside of the building.
Water problems we get called for in Keller
The common calls are ordinary ones. An AC condensate line clogs and backs up, and the overflow reaches hardwood nearby. A pipe under a kitchen or bathroom sink bursts and the cabinet floor swells. A roof leak soaks attic insulation until a section of ceiling collapses.
Crawl spaces are quieter trouble. Water that sits there wets insulation and subfloor framing out of sight, so thermal imaging cameras and moisture meters tell us more than a look from the access door. After extraction, water damage cleanup removes what cannot be dried and treats what can.
Old Town Keller and commercial losses
A shop or office in Old Town Keller has a different first call, which is the building owner or property manager. Photograph the damage and tell them before any tear-out, then call us so extraction and drying can begin while lease and coverage questions get sorted. Ask your insurer what your policy covers.
Keller's top three services, ordered by need
| Service | Who usually needs it | What happens |
|---|---|---|
| Emergency water removal | Burst pipes, overflowed condensate pans, supply failures | Extraction units pull standing water and moisture meters check what is left |
| Water damage cleanup | Wet contents, carpet pad and drywall edges once the standing water is gone | Unsalvageable material comes out and surfaces are cleaned and treated |
| Water damage repair | Ceilings, walls, floors and roof-leak damage after drying is done | Drywall, paint and flooring are rebuilt after readings come back normal |
Scope and price are explained before work starts. Ask any company whether its crews work to ANSI/IICRC S500, the published standard for water damage restoration, and read about water damage repair before the rebuild begins.
Frequently asked questions
Yes. Dispatch runs 24/7 at (817) 623-9267, and we offer same-day response when available. We never promise an arrival time.
The emergency water removal page explains what crews do first.
We serve 76248, 76244 and 76262. 76248 is the preferred Keller ZIP, so it is the one to quote if you are calling about Old Town Keller or a house near the Public Works offices. 76244 lists Fort Worth as its main name with Keller as an alias, and 76262 is also shared with Northlake, Trophy Club, Westlake and Roanoke.
If your label says Fort Worth but you are in Keller, call anyway and we will confirm the address.
Call Keller Public Works dispatch at 817-743-4200, which is staffed 24/7. Report water leaks and sewer problems there.
If the water has already entered the building, call us as well so drying can begin.
Most homeowner and renters policies cover sudden and accidental water damage, such as a burst pipe. Gradual leaks and seepage often are not covered. Check your policy and ask your insurer, because we cannot promise approval.
The Texas Department of Insurance says mold can start growing within a day after a leak. Fast drying matters, and mold remediation is a separate step if growth is found.
Yes. We serve Keller and nearby towns from Southlake, including Colleyville.
Water spreading in Keller? Call the 24/7 line.
☎ Call (817) 623-9267