Southlake Water Damage Pros is a 24/7 dispatch service for water damage restoration and mold remediation in Southlake, TX and the nearby towns of Grapevine, Keller, Colleyville and Roanoke. The business address is 1330 N White Chapel Blvd, Southlake, TX 76092.
We coordinate licensed and insured restoration professionals who do the work on site. We say that plainly because homeowners deserve to know how a call turns into a crew, and because a vague promise about a single in-house team would not be true to how the work is staffed.
How a call becomes a job
You call the 24/7 line and describe what you see. Dispatch asks where the water is coming from, how long it has been there and whether anyone is at risk from electricity or contaminated water. If there is a safety risk, we tell you to leave and call the utility or 911 first.
Then a crew inspects the property, maps moisture and writes a scope of work. The scope and the price are explained before work starts, so you can say yes, ask questions or call your insurer first. Same-day response is offered when crews are available, and we do not promise an arrival time.
Standards we point you to
ANSI/IICRC S500 is the published standard for professional water damage restoration, and ANSI/IICRC S520 is the published standard for professional mold remediation. We name them so you can ask any company you hire, including us, whether its crews work to them.
Texas also licenses mold assessors and mold remediators through the Texas Department of Licensing and Regulation, so for mold work, ask to see the license before you sign anything. Our mold remediation page explains the testing and clearance steps.
What we do not do
- We do not rent air movers or dehumidifiers. Equipment is placed and monitored by the crew.
- We do not waterproof basements or repair foundations. We will tell you when that is the right next call.
- We do not do fire and smoke restoration.
- We do not publish prices, because the water category, the area and the materials change every job. The [[services page|/services/]] explains how scope is set.
What we ask of you
A good job starts with honest information. Tell dispatch how long the area has been wet, whether you have already removed anything and whether you have called your insurer. If you have photos, keep them, and keep damaged materials until your adjuster has seen them unless a crew tells you something is unsafe to keep.
Please also tell us about anything you cannot see from the room, such as a hot water heater in the attic, a leaking supply line behind a cabinet or an old stain you never traced. Those details change the order of work, and they are easier to plan for before the crew arrives than after.
How we think about mold
Mold needs moisture, so the leak or the wet material has to be dealt with first. A company that offers to treat visible mold without fixing the water source is solving the wrong problem. We keep mold remediation as a secondary service for that reason, because most mold calls begin as water calls.
Health questions about mold belong to a physician, and we do not diagnose anything. What we can do is describe what the work involves, explain how testing and clearance fit together and tell you what to ask before anyone opens a wall.
Where we work
Our home city is Southlake, along State Highway 114 and Southlake Boulevard in Tarrant County. Dispatch also reaches Grapevine, Keller, Colleyville and Roanoke.
If you want to talk through a loss before deciding anything, call (817) 623-9267. The line is open every hour of every day, and nobody will push you to book anything on the first call.
Frequently asked questions
We are a dispatch service. Licensed and insured restoration professionals perform the work, and we explain who is coming and what the scope covers before work starts. We say this up front so you are never surprised by who shows up.
Ask whether its crews work to ANSI/IICRC S500 for water damage and S520 for mold. Ask for the scope in writing and ask what readings will show the structure is dry. For mold in Texas, ask to see the state license.
No. We handle water damage and mold. If you have fire damage along with water from firefighting, call anyway and we will tell you which part we can take on, and which part needs a fire restoration specialist.
Questions about your situation? Call the 24/7 line.
☎ Call (817) 623-9267