Southlake Water Damage Pros dispatches from Southlake, TX in Tarrant County and serves four neighboring towns: Grapevine, Keller, Colleyville and Roanoke. Dispatch is open 24/7, and the same phone number reaches the line from every town.
Southlake has one ZIP code, 76092, and the city's offices sit at 1400 Main Street. The nearby towns each have their own page because their utilities, ZIP codes and water problems differ, even when the damage looks similar on the floor.
Use the table to find your ZIP, then open your town's page for the local contacts, and ask any restoration company whether its crews work to the published ANSI/IICRC S500 standard. If your town is not listed, call anyway and describe where you are. We will tell you plainly whether a crew can reach you.
Towns and ZIP codes we serve
| Town | County | ZIP codes | Notes |
|---|---|---|---|
| Southlake | Tarrant | 76092 | This site's home city |
| Grapevine | Tarrant | 76051 | Own page with local public works contacts |
| Keller | Tarrant and Denton | 76248, 76244, 76262 | Own page with local public works contacts |
| Colleyville | Tarrant | 76034 | Own page with local public works contacts |
| Roanoke | Denton | 76262 | Own page with local public works contacts |
Town pages
Grapevine
Lake-adjacent city in Tarrant County with its own water and wastewater division.
Water damage in Grapevine →Keller
Public Works dispatch staffed around the clock and three ZIP codes to sort out.
Water damage in Keller →Roanoke
Denton County city that shares ZIP 76262 with part of the Keller area.
Water damage in Roanoke →What changes from town to town
Three things differ from one town to the next. The first is the city office that controls the water supply to your street, which decides who can shut off a failed main. The second is the ZIP code, which shapes how dispatch routes a crew and how we describe coverage. The third is the building or permit office, which answers whether a repair needs a permit.
For Southlake, the building inspections office is at 1400 Main Street and its number is (817) 748-8236. Other towns run their own offices, so ask your city before assuming a permit rule you read about somewhere else applies to you. The city's flood zone map and the FEMA Flood Map Service Center are the right places to check flood risk for any address in these towns.
Who to call at the city for water and sewer trouble
| Town | City contact for water or sewer problems | When it answers |
|---|---|---|
| Southlake | Public Works, (817) 748-8082 | The city lists this number for after-hours water or sewer emergencies |
| Grapevine | Water and Wastewater Division, (817) 410-3330, or police dispatch at (817) 410-8127 | The division handles operations, and the city routes after-hours emergencies through police dispatch |
| Keller | Public Works dispatch, 817-743-4200 | The city says dispatch is staffed 24/7 |
| Colleyville | Colleyville Public Works | The city page lists no phone number, so use the city's main line |
| Roanoke | Public Works, 817-491-6099 | Office hours of 7:00 AM to 3:30 PM Monday through Friday, so use the city main line, 817-491-2411, outside those hours |
Those numbers come from each city's own website. They matter because a leak in the public line, a meter fault or a sewer main backup is the city's problem to shut off, and no restoration crew can fix it from inside your house. Call the city first for those, then call us to deal with the water that is already inside.
ZIP 76262 is shared. The post office lists it for Roanoke and for parts of the Keller area, so the Keller page and the Roanoke page both explain how to tell which public works office to call.
Each town page also lists the places crews actually find water damage in that area, from lake-adjacent properties near Grapevine to commercial blocks along Roanoke's Oak Street. Reading yours before an emergency takes five minutes, and it means the next call starts from facts you already know instead of guesses.
Whatever your town, the first steps are the same. Stop the source, protect yourself from electrical risk, then call the 24/7 line at (817) 623-9267. Our emergency water extraction page lists what to do while you wait.
Frequently asked questions
Call and describe where you are. Dispatch will tell you plainly whether a crew can reach the address. The five towns listed are the ones with their own pages, and we do not claim coverage we cannot deliver.
No. Every ZIP code reaches the same 24/7 line at (817) 623-9267. The ZIP matters for routing the crew and for knowing which city office handles your water, sewer and permit questions.
Use the town on your mailing address, then check the neighbor too. The Grapevine and Colleyville pages cover the south and east edges of Southlake, and the Keller page covers the west.
Questions about your situation? Call the 24/7 line.
☎ Call (817) 623-9267